Your Dox account: key, licence and updates

Dox POS Pro · 0.33 or newer

What you may need once the Pro is running: sign in to your account, where your key is, check the licence, move it to another site, keep the Pro updated, and change the card or cancel the subscription.

Sign in to your account

Your key, the latest version of the Pro and your billing are in Your Dox account, at my.doxstudio.com. You sign in with the email you bought with, no password. To get there from your store, in the Licence tab, card Your account, click Open my account.

1. Open my.doxstudio.com. The page is in English and Spanish; you switch with EN and ES.
2. In Sign in, type the address you bought with in Email (1) and click Email me a sign-in link (2).
3. Open the email “Your Dox Studio sign-in link” and click Sign in to my account. The link works once, for 30 minutes.

The page answers the same whether or not the address bought a licence, so nobody can use it to find out who your customers are. If it does not arrive, check spam or promotions; Send it again resends it. If you ask for it many times in a row, it asks you to wait a few minutes. The old addresses my.doxstudio.com/my-key and /mi-clave lead to this same page.

Inside, under Your licences, each licence shows its status, the plan, the Key with a Copy button and the Site it is on. From there you can also:

• Release from this site frees the licence from a site without signing in to it: Move it to another site.
• Downloads has the zip of the latest version of the Pro, as long as you have an active licence.
• Manage billing opens Stripe to change the card, see invoices or cancel: Change the card, see invoices or cancel.
• Write to support sends a message that already carries your licence, the site and the plugin version.

Check your licence

Go to WooCommerce › Dox POS and open the Licence tab (with other Dox Studio plugins, under Dox Plugins › POS). Your licence shows the Status (Up to date or No updates), the Key, the Plan (Monthly, Yearly or Lifetime), when it Expires and the Site. It checks itself once a day.

If it says No updates, the tab explains why. The register keeps working the same; to renew, write to support@doxstudio.com.

Move it to another site

1. A key works on one site at a time. On the site you are leaving, open the Licence tab and click Release this licence (1).

2. Confirm. The tab says “Licence released. You can now use it on another site.” On that site the Pro stays installed, but it no longer gets updates or the questions of your plan.
3. On the new site, install the Pro and paste the key: Activate your Dox POS Pro licence.

If the old site no longer exists or you cannot get into it, release it from your account: next to the Site, click Release from this site and confirm with Release. The licence shows Not in use, ready to paste on the new site. If you made a mistake, Undo puts it back, as long as the key is not already on another site.

Keep it updated

• Dox POS Pro: with the licence up to date, a new version shows up in Plugins like any other plugin, and you update it from there. Without an up-to-date licence no update is offered, and the version you have keeps working. If you would rather upload it by hand, the zip is in Downloads in your account, and deleting the Pro to upload another version does not delete the licence.
• Dox POS: the free plugin updates from WordPress.org, the same way.
• Order: the Pro needs Dox POS 0.36 or newer. With an older one, WordPress shows “Dox POS Pro needs Dox POS 0.36.0 or newer. Update Dox POS and the assistant will come back.” and the assistant is hidden until you do.

Change the card, see invoices or cancel

The subscription is billed through Stripe. In your account, click Manage billing on the licence: Stripe’s billing portal opens on your subscription. From there you change the card, download your invoices or cancel the subscription. You can also open the billing portal directly and sign in with the email you bought with: Stripe sends you a link to get in.

Next: Frequently asked questions