How can we help?
Step-by-step guides for Dox Studio’s WordPress plugins and hosting, with screenshots.
Popular guides
Where most people start, in each area.
Quick answers
The questions we get most, answered in two lines, each with the guide that explains it.
How do I create an email account?
In cPanel, Email Accounts › + Create: write the name before the @ and a password. It works right away.
Create an email accountWhat are my email settings?
Server mail.yourdomain.com, IMAP 993 and SMTP 465 with SSL, and your full address as username.
My email is filling up the hosting
With IMAP every email stays on the server. If you read it on one computer only, switch Outlook to POP so it takes the email to that computer.
Outlook from IMAP to POPI forgot a mailbox password
Set a new one in cPanel, Email Accounts › Manage, and put it on every device that uses the mailbox.
Create an email accountGmail stopped checking my email?
Google is removing Check mail from other accounts (it stops in January 2027). Read your email in Webmail, at webmail.yourdomain.com, or add it to the Gmail app by IMAP.
An email didn’t arrive?
Look in the spam folder of your mailbox first. To always accept a sender, add it to the whitelist in Spam Filters.
Spam and bouncesBilling
Invoices and your planWhen does the invoice arrive?
14 days before the due date for the hosting (30 for a domain). A saved card is charged on the due date.
Invoices and paymentsWhat if I don’t pay?
The hosting is suspended 5 days after the due date, and the account is deleted after 30.
Invoices and paymentsCan I cancel?
Yes, any time, in Services › your plan › Request Cancellation or by email. It stays active until the end of the paid period. First purchase: full refund within 30 days (annual) or 48 hours (monthly).
Invoices and paymentsHow much room does my plan have?
cPanel shows it in Statistics: what you use and your plan’s limit. The numbers of each plan are on doxstudio.com.
What’s includedThe register
Where it is and who gets inWhere is my register?
At your site’s address followed by /pos (/caja on a site in Spanish). It’s also at the top right of the Dox POS settings (WooCommerce › Dox POS, or Dox Plugins › POS).
Who can sign in?
Administrators, shop managers and anyone with the Cashier role, each with their WordPress user.
Install Dox POSDo I need a printer or a cash drawer?
No. Dox POS runs in the browser, and a phone is enough. If you have a physical store, the Counter works with a barcode scanner and prints receipts on any printer. With Dox POS Pro it can also print straight to a Star or Epson receipt printer, open the cash drawer and charge on a Stripe card reader.
Install Dox POSCan I change its name and colors?
Yes. In the Brand tab of the Dox POS settings you set the name, the logo and the five colors of the register.
Make the register yoursDidn’t find it?
Hosting clients: open a ticket from your client area. Plugins: write to support@doxstudio.com with your site and the version you use.
So we can fix it on the first answer
- Your domainAnd the exact email address, if it’s about email.
- What happenedWith the exact error message, or the bounce forwarded.
- When, and a screenshotRoughly when it happened, and what you see.